Terms and conditions

As of 20 October 2026. The German version is the binding one.

1. Contract partner

Your contract partner is zzd, Yelin Zhang, Delfterstrasse 26, 5004 Aarau, Switzerland, email hi@zzd.ch.

2. Pre-order and contract

The boxes are pre-ordered. The contract is made when you pay, and you receive a confirmation by email. Until 23 November 2026 we accept pre-orders for a first shipment of at most 50 boxes.

If fewer than 20 boxes are ordered by that day, the contract lapses. You then get the full amount back within 14 days, to the same payment method, with nothing deducted.

3. Prices

All prices are final prices in Swiss francs. zzd is not registered for Swiss VAT, so prices contain no Swiss VAT. The delivery price is per box and country and, for delivery abroad, includes customs, import tax and all fees. The recipient pays nothing on delivery.

4. Delivery

We deliver to the address you give when paying, in the countries the website lets you order to. We send the first shipment between 1 December 2026 and 5 December 2026.

5. Contents

Before pre-orders open, each box's page lists every piece with its maker, ingredients and allergens. If a piece then becomes unavailable, we replace it with an equivalent one and tell you by email before shipping. You may then cancel the contract and get the full amount back.

6. Right of withdrawal

You may withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or the person you named, receive the box. We give this right to every buyer, including in Switzerland, where the law does not require it.

How to withdraw: on the page Withdraw from a contract, by email to hi@zzd.ch or by letter to the address above. It is enough to send your withdrawal before the period ends.

Effects: we refund all payments received from you, including delivery costs, no later than 14 days after we receive your withdrawal, to the same payment method. If you already have the box, we may withhold the refund until it is back with us or you show that you have sent it. You bear the cost of returning it.

Exception: food whose packaging was opened after delivery cannot be taken back for health and hygiene reasons. For it, the right of withdrawal ends.

Model withdrawal form

To zzd, Yelin Zhang, Delfterstrasse 26, 5004 Aarau, hi@zzd.ch: I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: … / Ordered on: … / Received on: … / Name: … / Address: … / Date: …

7. Damaged delivery

If a box arrives damaged, send us a photo within seven days. You get a replacement or a refund, whichever you prefer. Your statutory rights are not affected.

8. Allergens and shelf life

The boxes contain nuts, milk, gluten and egg. Every piece carries its maker's information. We only send pieces that keep for at least four more weeks after they arrive.

9. Zvieri subscription

With the Zvieri subscription we send you a box every three months to an address in Switzerland. Each one is a box of its own for the season. Delivery is included in the price.

Price and charges. When you subscribe you choose: CHF 59.00 every three months for one box, or CHF 224.00 once a year for four boxes. Nothing is charged when you subscribe. We charge on 25 November, 25 February, 25 May and 25 August, for the box we send in the first week of the following month. You see the date of the first charge before you subscribe. On the yearly plan we then charge once a year on the same day. Without payment we send no box.

Term and renewal. The subscription renews by itself, the three-monthly one by three months and the yearly one by a year, until you cancel it.

Cancelling. You can cancel at any time, with no notice period and without giving a reason: through the link on the subscription page, by email to hi@zzd.ch or by letter to the address above. Cancellation takes effect at the end of the period already paid for. We still send boxes you have paid for, and charge nothing after that. If you cancel before the first charge, nothing is ever charged.

Ending the yearly plan early. If on the yearly plan you would rather have money back than the remaining boxes, we refund every paid box not yet sent at CHF 56.00, within 14 days, to the same payment method.

Contents. We show the contents of every box with ingredients and allergens on the subscription page before it is charged. The summer box contains no chocolate. Sections 5, 7 and 8 also apply to the subscription.

Price changes. We change the price only for future charges, and only if we tell you by email at least 30 days before. If you cancel by then, the new price does not apply to you.

First shipment. A subscription whose first box is the winter box of 1 December 2026 counts as one box toward the first shipment under section 2. If the first shipment does not go ahead, we end these subscriptions before the first charge, and nothing is charged.

Withdrawal. The right of withdrawal in section 6 also applies to the subscription. The period starts when the first box is received. After that you can cancel at any time as above.

Ending by us. If we stop the subscription, we tell you by email. Paid boxes we no longer send are refunded in full: CHF 59.00 on the three-monthly plan, CHF 56.00 a box on the yearly plan.

10. Applicable law

Swiss law applies. If you live in the EU, you keep the protection of the mandatory rules of your country of residence. For disputes with consumers, the statutory places of jurisdiction apply.