Questions and answers
What is a Zvieri?
In German-speaking Switzerland that is the name for the small afternoon snack, around four o'clock. For many it is a piece of bread with chocolate, or a biscuit. That is the feeling the box is meant to bring.
Who is behind Zvieri?
Zvieri is run by zzd, a small business in Aarau, Switzerland. We put the boxes together and pack each one by hand. We buy the specialities from makers in Switzerland. We have no partnership with these makers unless we say so explicitly.
When do I pay, and what if too few people order?
You pay when you pre-order. We only buy once at least 20 boxes are ordered by 23 November 2026. Otherwise everyone gets the full amount back, with nothing deducted.
What if a piece is not available?
Then we add an equivalent piece and tell you by email before we send the box. If that does not suit you, you get the full amount back.
I have an allergy. Is the box for me?
The boxes contain nuts, milk, gluten and egg. If you have a nut allergy, we advise against it. Before pre-orders open, we show the ingredients and allergens of every piece on the box's page.
Can the box go straight to someone else?
Yes. Just enter the recipient's address when you pay. Every box has a card in it. Add a message when you pay and we write it on the card by hand. There is no invoice and no price in the box.
How do I pay?
By credit or debit card through our payment provider Stripe. We never see your card details.
Can I return the box?
Yes. Within 14 days of arrival you can withdraw from the contract without giving a reason and send the unopened box back. You get the full amount back. Withdraw from a contract
How much is delivery?
CHF 9.00 within Switzerland. Delivery to Germany, Austria and France costs more because customs and import tax are already included. All delivery prices
Is there a subscription?
Yes. With the Zvieri subscription a box of its own for the season arrives every three months, in Switzerland only, with delivery included. You pay CHF 59.00 every three months or CHF 224.00 once a year for four boxes (CHF 56.00 a box). The charge is taken on the 25th of the month before each box, nothing when you subscribe. See the subscription
How do I cancel the subscription?
You can cancel at any time, with no notice period. After that nothing more is charged, and boxes already paid for still arrive.
In your account with our payment provider Stripe you can end the subscription yourself, or change the delivery address and the card. You sign in with the email address you paid with and receive a link by email.
Manage or cancel your subscription
Prefer email? Write to hi@zzd.ch.
On the yearly plan, if you prefer, we refund every paid box not yet sent at CHF 56.00.
Your question is not here? Write to hi@zzd.ch.